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by Kristin Holt R. N. (Author)
Is it possible to safeguard my emotional reserves and demonstrate superior customer service? YES! Can I go home at the end of the day overflowing with optimism and pleasure instead of exhausted and wrung dry? YES! Employees in Pain Management practices (or clinics) have it tough--with every single patient in pain. And grumpy. Short-tempered, too. Walk a Mile in My Shoes identifies your greatest workplace challenges. Three actionable Tools reduce your burdens, elevate your mood, increase job satisfaction, and reduce the "chafe" of those workplace challenges. Discover the right words, the simplest of methods, and learn to fill your own well even as you excel in your role with patients and meet their needs with compassion. This manual was developed to accompany a one-hour live training presentation by the same name. This book might substitute for the group training, as it contains most of the presentation's content, and in many sections, includes much more: video links, additional insights, quotes, room for personal lists, self assessment questions, space to write down epiphanies and discoveries. Are you a Pain Management Office administrator planning to train staff members? With your purchase of this workbook for each participant, and upon email request, the author will provide via email the PowerPoint presentation and training notes, as is, and free of charge. Kristin Holt, RN, brings "three sets of shoes" to the "shoe swap" of Walk A Mile in My Shoes. The point where these three shoes-or three defining experiences in her life-create ideal credibility. Her nursing specialty was Labor and Delivery, where she experienced firsthand what pain does to nice and gracious people. Then Pain knocked on her door, became an unwanted house guest, and two decades later, Kristin knows what it's like to live with severe chronic pain. As a Weight Watchers(TM) Receptionist, Leader, and ultimately, Territory Manager, superb customer care became paramount as Kristin trained hundreds of employees in customer care, and coached them to peak performance. Kristin Holt is a USA Today Bestselling Author of Sweet Romance set in the Victorian-era American West.
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Description
by Kristin Holt R. N. (Author)
Is it possible to safeguard my emotional reserves and demonstrate superior customer service? YES! Can I go home at the end of the day overflowing with optimism and pleasure instead of exhausted and wrung dry? YES! Employees in Pain Management practices (or clinics) have it tough--with every single patient in pain. And grumpy. Short-tempered, too. Walk a Mile in My Shoes identifies your greatest workplace challenges. Three actionable Tools reduce your burdens, elevate your mood, increase job satisfaction, and reduce the "chafe" of those workplace challenges. Discover the right words, the simplest of methods, and learn to fill your own well even as you excel in your role with patients and meet their needs with compassion. This manual was developed to accompany a one-hour live training presentation by the same name. This book might substitute for the group training, as it contains most of the presentation's content, and in many sections, includes much more: video links, additional insights, quotes, room for personal lists, self assessment questions, space to write down epiphanies and discoveries. Are you a Pain Management Office administrator planning to train staff members? With your purchase of this workbook for each participant, and upon email request, the author will provide via email the PowerPoint presentation and training notes, as is, and free of charge. Kristin Holt, RN, brings "three sets of shoes" to the "shoe swap" of Walk A Mile in My Shoes. The point where these three shoes-or three defining experiences in her life-create ideal credibility. Her nursing specialty was Labor and Delivery, where she experienced firsthand what pain does to nice and gracious people. Then Pain knocked on her door, became an unwanted house guest, and two decades later, Kristin knows what it's like to live with severe chronic pain. As a Weight Watchers(TM) Receptionist, Leader, and ultimately, Territory Manager, superb customer care became paramount as Kristin trained hundreds of employees in customer care, and coached them to peak performance. Kristin Holt is a USA Today Bestselling Author of Sweet Romance set in the Victorian-era American West.
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